Dog Leash Soft Grip Recall Training Leash

Warranty

Each product is meticulously handcrafted by our skilled team using only the finest materials. We provide a workmanship warranty on products ( as per below) and all products are supported by a 100% MONEY BACK GUARANTEE . If you're not satisfied with the quality upon receiving your product, simply return it within 7 days for a full refund of the purchase price.

Terms & Conditions

• Leather Products Waranty - 10 years
• SupaTuff Range Warranty - Lifetime Guaranteed
• Active X Harness Warranty - 12 months
• Change of Mind/Incorrect Sizing: Items must be returned in their original sale condition within 7 days of receipt, unworn, unused, and undamaged.
• Inspection: All items undergo a thorough inspection before dispatch. Damage occurring during use is considered normal wear and tear beyond our control.
• Sale/Clearance Items: No refunds or exchanges unless defective at the time of sale.
• Exchanges and Returns: If the error is ours, we cover all costs. If due to customer error, the return must include a prepaid satchel for sending out the correct product. Shipping costs may apply without a prepaid parcel.
• Exchange Value: For exchanges of differing value from the original purchase, we will contact you to confirm any additional charge or refund.
• Refunds: Refunds are issued via the original payment method.
• In-Store Returns: Items must be returned in-store within 7 days of receipt with proof of purchase for a refund or exchange.
• Aftercare: Following our aftercare instructions is essential to maintain warranty terms.

For further assistance, please contact info@rogueroyalty.com.au with your name, invoice number, and details of your inquiry.

SHIPPING

ORDER PICKING

Our team processes orders daily and all orders are picked early in the morning and despatched by 2 pm. NOTE: Ordering the night before or early morning before 7:00 am helps us process your order.

WORLDWIDE SHIPPING

We ship to any address in the world. Each country determines customs or duties that may be levied on goods and your order may incur charges due to factors that are beyond our control. Please check with your local customs for rules, restrictions, or tax duties before ordering.

Rogue Royalty offers shipping insurance to cover lost deliveries or items damaged in transit. If the shipping insurance option is not chosen we are unable to insure and therefore at times unable to replace uninsured items. 

FREE SHIPPING.

Free Shipping is done at Rogue Royalty discretion. In selected FREE SHIPPING the customer acknowledges and accepts Rogue Royalty is free from any liabilities therein. 

EXPRESS/COURIER SERVICE.

Express shipping applies for orders placed before 10 am on the previous day.

Same or next-day Express services are not guaranteed when shipped to states other than NSW and may take a longer period of time. 

Please note that once your order is dispatched from our premises, whilst every effort is made to ensure you receive your quality Rogue Royalty item we are unable to accept liability for any issues that may relate to delivery. 

For any further queries please email us at info@rogueroyalty.com.au