SHIPPING & RETURNS

Shipping & Returns Policy

Worldwide Shipping

We ship to most locations worldwide and strive to dispatch orders as quickly as possible. Standard shipping orders are typically dispatched the next business day. However, unexpected delays may occur due to factors beyond our control.

Please note that customs duties or import taxes may be applied to international orders. Customers are responsible for checking local customs regulations before placing an order.

Shipping Insurance

We offer shipping insurance to protect against lost or damaged deliveries. If shipping insurance is not selected, we are unable to replace uninsured items.

Express & Courier Service

  • Orders placed before 8:30 a.m. (AEST) will be dispatched the same day.

  • Express orders to states outside NSW may take longer to arrive.

  • During peak periods or sales events, dispatch times may be affected.

  • Dispatch dates may also be impacted by public holidays.

  • We are not responsible for delivery delays caused by third-party couriers.

Free Shipping

Australia

  • Free shipping is available for orders over $160 AUD (at Rogue Royalty’s discretion and may be subject to promos and coupon code discounts).

  • Orders will be shipped via standard postal service.

  • Selecting free shipping means the customer accepts that Rogue Royalty is not liable for loss, damage, or delays once the package leaves our premises.

  • Orders flagged for fraud risk investigation may experience dispatch delays beyond our control.

International

  • Free shipping is available for orders over $350 AUD.

  • Orders will be shipped via standard postal service.

  • Rogue Royalty is not responsible for any customs fees, import duties, or delivery delays once the package has been dispatched.

Returns & Exchanges

We take pride in our high-quality products and offer returns if you are not satisfied with the workmanship.

Return Eligibility:

✔ Items must be returned within 7 days of delivery.
✔ Items must be unused and in original condition.
✔ Clearance & sale items cannot be returned or exchanged.

If you ordered the incorrect size or product, you can choose one of the following return options:

1. Rogue Royalty Easy Returns

  • Fully insured return process.

  • A shipping invoice will be provided, covering both return shipping and the new product’s delivery. Click to start a return

2. Self-Managed Return

Additional Shipping Information

✔ Order Processing Times
We do our best to dispatch orders as soon as possible. Standard shipping orders are usually sent out the next business day at the latest.

✔ Unexpected Delays
From time to time, shipping may be affected by circumstances beyond our control, such as:

  • Courier delays

  • Customs inspections

  • Natural disasters or extreme weather

✔ Customs & Duties
Customers are responsible for any applicable customs fees, taxes, or import duties. We recommend checking your local customs regulations before placing an order.

✔ Lost or Damaged Parcels

  • If you select shipping insurance, we will replace or refund your order if it is lost or damaged in transit.

  • If no insurance is selected, we cannot guarantee replacements for lost or damaged shipments.

✔ Fraud Risk & Verification

  • Orders flagged as potential fraud risks may require additional verification before dispatch.

  • This process may delay shipping but ensures the security of transactions.

Disclaimer

  • Once an order is dispatched, Rogue Royalty is not responsible for any delivery issues.

  • We strongly recommend selecting registered or insured shipping at checkout for guaranteed delivery.

  • For shipping updates and support, please contact support@rogueroyalty.com.au.

Thank you for choosing Rogue Royalty!