Rogue Royalty offers shipping insurance to cover for lost deliveries or items damaged in transit. If shipping insurance is not chosen we are unable to replace uninsured items.
Express orders that are placed before 8:30 a.m. will be dispatched on the same day (dispatch times may be affected by busy periods / or sales)
Same or next-day Express services to states other than NSW may take a longer period of time. We are unable to accept responsibility for delays that are beyond our control.
Dispatch date may be prolonged due to holiday breaks.
Free Shipping is available for orders over $100 and is done at Rogue Royalty discretion. In selecting FREE SHIPPING the customer acknowledges goods-= will be shipped via standard postal service and whilst all care is taken with packaging, Rogue Royalty is free from any liabilities after dispatch and the goods leave our premises. Delays in despatch due to orders being flagged as suspected fraud risk requiring investigation is beyond the control of the company and as such the company is not liable.
Free Shipping is available for orders over $200AUD. In selecting FREE SHIPPING the customer acknowledges the goods will be shipped via standard postal service and whilst all care is taken with packaging, Rogue Royalty is free from any liabilities after dispatch and the goods leave our premises.
The global COVID pandemic has impacted freight providers in ways never seen before. Due to this, our freight partners may at times experience delays however we and our partners do our best to ensure all orders are delivered safely to you. We also want you to understand these situations are beyond the control of Rogue Royalty however we will help our valued customers in every way we can. You can find our more about the situation here at Auspost
Rogue Royalty produces quality products and we are so confident in our workmanship that if you are not satisfied with the quality, you may return your item within 7 days of delivery. If you ordered the incorrect size or product please follow the link below: https://rogueroyalty.com.au/a/return
STEP ON HOW TO EXCHANGE A PRODUCT:
CLEARANCE & SALE ITEMS
No refunds or exchanges are provided on Sale/Clearance items.
Please note that once your order is dispatched from our premises, whilst every effort is made to ensure you receive your quality Rogue Royalty item we are unable to accept liability for any issues that may relate to delivery.
It is strongly recommended you select a registered shipping option at checkout to ensure a secured and guaranteed delivery.
Any further queries please email firstname.lastname@example.org