SHIPPING & RETURNS
Worldwide Shipping
Rogue Royalty ships to most destinations worldwide and aims to dispatch all orders as quickly as possible.
Standard shipping orders are generally dispatched on the next business day. While we work hard to meet these timeframes, dispatch may occasionally be delayed due to circumstances beyond our control.
Please note: Dispatch refers to the date your order leaves our warehouse and should not be interpreted as the delivery date.
International customers are responsible for checking their country's import regulations before placing an order. Customs duties, taxes and import fees may apply and are the responsibility of the customer.
Shipping Insurance
For added peace of mind, Shipping Insurance is available at checkout to protect your order against loss or damage during transit.
If Shipping Insurance has been selected and your parcel is confirmed as lost or damaged during transit, Rogue Royalty will replace or refund the order in accordance with the insurance coverage.
Where Shipping Insurance has not been selected, Rogue Royalty will gladly assist with carrier investigations where applicable; however, replacement or reimbursement for parcels confirmed lost or damaged during transit cannot be guaranteed.
Express Shipping
Orders placed before 8:30 a.m. (AEST) on business days are generally dispatched the same day.
Please note:
- Express Shipping prioritises dispatch and courier handling but does not guarantee next-day delivery.
- Express deliveries outside New South Wales may require additional transit time.
- Dispatch times may be extended during public holidays, long weekends, promotional events and peak sales periods due to increased order volumes.
- Delivery estimates provided by third-party carriers are intended as guides only and cannot be guaranteed.
Free International Shipping
Free standard shipping is available on international orders over AUD $350.
Orders qualifying for free shipping will be sent using our standard international postal service.
Please note:
- Customs duties, taxes and import fees remain the responsibility of the customer.
- Delivery timeframes vary between countries and are subject to customs processing.
- Rogue Royalty is not responsible for customs delays once a parcel has been dispatched.
Australia Post occasionally experiences international service disruptions. For current updates, please visit:
https://auspost.com.au/disruptions-and-updates/international-service-updates
Returns & Exchanges
We stand behind the quality of every Rogue Royalty product. If you are not satisfied with the workmanship of your purchase, we're here to help.
Return Eligibility
To be eligible for a return or exchange:
- Return requests must be lodged within 7 days of delivery.
- Products must be unused, unworn and returned in their original condition with original packaging where possible.
- Clearance, promotional and sale items cannot be returned or exchanged unless required under Australian Consumer Law.
- Products that have been worn, used, washed, exposed to dogs, contaminated with hair, odours, dirt or damage cannot be accepted for change-of-mind returns.
Incorrect Size or Product Ordered
If you ordered the wrong size or product, you have two return options.
Option 1 – Rogue Royalty Easy Returns
Our Easy Returns service provides a fully insured return process.
A prepaid shipping label will be supplied, covering both the return of your original item and delivery of the replacement item.
Option 2 – Return at Your Own Cost
Customers may arrange their own return shipping.
Once the returned item has been received and inspected, a store credit will be issued, allowing you to place a replacement order online. Rogue Royalty is not responsible for lost, delayed or damaged return shipments sent using customer-arranged freight.
Return Processing
Once your return arrives at our warehouse, our team will inspect and process your request.
Processing times vary depending on seasonal demand and return volumes.
You will receive an email notification once your return has been completed.
Additional Shipping Information
Order Processing
Standard orders are typically dispatched by the next business day.
Unexpected Delays
Occasionally, shipping may be delayed due to circumstances outside our control, including:
- Courier network delays
- Customs inspections
- Severe weather events
- Natural disasters
- High seasonal/sales shipping volumes
Address Accuracy
Customers are responsible for ensuring their delivery address is correct at checkout.
If an incorrect address has been supplied and an order has already been dispatched, Rogue Royalty cannot accept responsibility for parcels delivered to the address provided.
Failed Deliveries
If a parcel is returned to Rogue Royalty because it was unclaimed, refused, or addressed incorrectly, additional shipping charges may apply before the order can be resent.
Customs & Import Charges
International customers are responsible for all customs duties, taxes, import fees and any associated government charges.
Lost or Damaged Parcels
Where Shipping Insurance has been purchased, eligible claims for parcels confirmed as lost or damaged during transit will be replaced or refunded.
If Shipping Insurance has not been selected, Rogue Royalty will assist customers by lodging investigations with the carrier where available; however, replacement or reimbursement cannot be guaranteed.
Fraud Prevention
For the protection of our customers, certain orders may require additional identity or payment verification prior to dispatch.
This additional verification may delay shipment but helps protect against fraudulent transactions.
Australian Consumer Law
Nothing contained within this Shipping & Returns Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable consumer protection legislation.
Disclaimer
Once your order has been dispatched, delivery timeframes are managed by the selected courier or postal service.
While Rogue Royalty will always assist customers with delivery enquiries, investigations and carrier claims where possible, delivery dates cannot be guaranteed and may be affected by circumstances outside our control.
For assistance regarding your order, please contact:
Thank you for choosing Rogue Royalty.