OUR GUARANTEES

• The ‘Lifetime Replacement Guarantee’ covers the product for workmanship, manufacturing or material faults.
• Our Leather range is only covered by our ‘Lifetime Replacement Guarantee’ if our Leather Care Balm or another premium quality leather conditioner is used to regularly clean and maintain the product.
• Regular exposure to water, salt water or river water may adversely affect the lifetime of our leather products.
• Damage or faults resulting from excessive water exposure are not covered under the ‘Lifetime Replacement Guarantee’.
• We are unable to accept responsibility for product damage or wear that results from direct contact with flea/worming treatments, medication or any other contact with canine treatments and products.
• Damage caused by the dog, another dog or by environmental or physical activities to either the leather or the hardware is not covered under the Guarantee.
• If you have a dog that is hard on collars, we suggest you choose a design that is hardware only without fittings, spikes or crystals to ensure longevity.
• Fittings such as Swarovski crystals – which may crack – or spikes – which may dislodge – are not covered under the Guarantee if the occurrence is beyond a reasonable time of wear and tear for the product.
• Our ‘Lifetime Replacement Guarantee’ does not cover damage resulting from a dog chewing our products or where equipment is used in sporting, working dogs or used on dogs for other commercial purposes beyond recreational use.
• Replacement is done at Rogue Royalty’s discretion and all product claims are subject to assessment.
• All claims must be submitted in writing with images of the product, description of issue with the product and proof of purchase and emailed to info@rogueroyalty.com.au
• Rogue Royalty is not obliged to pay for freight or other associated costs whereby a refund or replacement is unsuccessful.

For any further questions regarding our Replacement Guarantee, please email info@rogueroyalty.com.au.

If you feel your SupaTuff® item isn’t truly quality send it back within 7 days of receipt and we’ll give you a full refund on the item purchase price.

• ‘Lifetime Guarantee’ refers to the lifespan of the dog and covers the function of the product under a manufacturer’s guarantee.
• Damage caused by the dog, another dog or by environmental or physical activities to either the material or the hardware is not covered, e.g. chewing, rubbing on hard surfaces, beach use, etc...
• 'Lifetime Guarantee' covers manufacturer’s faults within the expected lifetime as subject to assessment and as determined by Australian Consumer Law.
• Use of our products for sporting or working dogs is not considered normal wear and tear.
• If the product retains its functional purpose, minor issues from wear and tear such as fraying, loss of eyelets or colour fading are not covered. All claims must be submitted to info@rogueroyalty.com.au in writing with images of the fault, a description of issue and an invoice number or proof of purchase.
• Rogue Royalty is not obliged to pay for freight or other associated costs whereby a refund or replacement is unsuccessful
• All claims are investigated by our professional team and all decisions are subject to Rogue Royalty discretion.