Manual Return Process

Due to global challenges, changing freight conditions, and evolving customs regulations, your shipping may be affected by local laws in your country, leading to possible delays or extended customs processing times. These factors are beyond Rogue Royalty’s control, but we always strive to process your order and return as efficiently as possible.

Returns Policy

Rogue Royalty is committed to producing high-quality products, and we stand behind our workmanship. If you are not satisfied with the quality of your purchase, you may return the item within 7 days of delivery.

Step-by-Step Guide for Manual Returns

1. Ensure the Product is in New Condition

Before returning an item, confirm that it is unused, undamaged, and in new condition.

2. Prepare the Return Package

  • Carefully package the item, preferably in its original packaging, to prevent damage during shipping.

  • Include a note inside the package with the following details:

    • The item you wish to exchange.

    • A clear request: Exchange for another item or refund.

3. Notify Us by Email

  • Send an email to support@rogueroyalty.com.au with the same information:

    • The item you're returning.

    • Whether you want an exchange or a refund.

4. Ship the Item

  • Return the item at your own cost to the following address:

  • PO Box 6014, Minto, NSW 2566, Australia

  • Ensure the item is shipped within 7 days of receiving it to be eligible for return.

5. Inspection of the Returned Item

  • Upon receiving the returned item, our team will inspect its condition to determine eligibility for a return.

6. Return Approval & Invoice Processing

  • If the return is approved, we will assess any price differences between the exchanged items.

  • If applicable, we will send an invoice for any additional amount or issue a refund for the difference.

7. Settlement & Shipment of New Item

  • Once the invoice is settled, we will dispatch the exchanged item.

  • Due to logistical constraints, the return process may take up to 10 days.

Clearance & Sale Items

No refunds or exchanges are provided for Sale/Clearance items.

Shipping Policy

Worldwide Shipping

  • We ship internationally. However, we strongly advise checking your country’s customs regulations, restrictions, and tax duties before placing an order.

  • Customs duties and taxes may apply and are beyond our control.

Shipping Insurance

  • Rogue Royalty offers shipping insurance to protect against lost or damaged deliveries.

  • If shipping insurance is not selected, we are unable to compensate or replace uninsured items.

  • We strongly recommend opting for insurance and/or registered post to ensure a secure and guaranteed delivery.

Express Courier Service

  • Express courier applies to orders placed before 10 AM on the previous day.

  • Same or next-day delivery is not guaranteed outside of NSW and may take longer.

  • We are not responsible for courier delays, as these are beyond our control.

For further inquiries, please contact us at support@rogueroyalty.com.au.