You can review our warranty policies, which are published on our website: https://rogueroyalty.com.au/pages/guarantees-warranties-policies
• ‘Lifetime Guarantee’ refers to the lifespan of the dog and covers the function of the product under a manufacturer’s guarantee.
• Damage caused by the dog, another dog or by environmental or physical activities to either the material or the hardware is not covered, e.g. chewing, rubbing on hard surfaces, beach use, etc...
• 'Lifetime Guarantee' covers manufacturer’s faults within the expected lifetime as subject to assessment and as determined by Australian Consumer Law.
• Use of our products for sporting or working dogs is not considered normal wear and tear.
• If the product retains its functional purpose, minor issues from wear and tear such as fraying, loss of eyelets or colour fading are not covered. All claims must be submitted to info@rogueroyalty.com.au in writing with images of the fault, a description of issue and an invoice number or proof of purchase.
• Rogue Royalty is not obliged to pay for freight or other associated costs whereby a refund or replacement is unsuccessful
• All claims are investigated by our professional team and all decisions are subject to Rogue Royalty discretion.

We ship within the next business day. We ship via Australia Post. Depending on where you live Regular Post is 3-5 working days and Express Post is 1-3 working days. If you cannot track your package via the link we send you, please contact our Customer Support immediately.