QUALITY FEATURES

QUALITY COMMITMENT
We believe quality is in the work not the words.  That's why we offer a 100% money refund guarantee if you receive your product and you're not satisfied with the quality or our workmanship.

LEATHER
We only use quality bridle leather for all our products.
We do not use PUleather orsynthetic leather.  Products made from PU Leather are commonly sold as leather howeverit's an imitation of real leather created from polyurethane, a plastic with a similar feel and aspect to the leather.

The most common way to create PU leather is using a cover of plastic polyurethane or a polyurethane coating and apply it to a base made of fiber (generally polyester). The PU leather can be combined with real leather to make a product known as "bi-cast' or "double-cast" leather. "Bi cast" leather is a base of real leather which is later is covered by a PVC or PU layer.

PREMIUM FEATURES

• Beveled, wax-polished & sealed edges
• Solid non rust metal buckles & keepers (Brass, Steel & Stainless Steel)
• Hand made from bridle leather
• Fully padded and lined with soft, napa leather for comfort and protection of your dogs neck, fur and skin
• High-strength press studs & rivets
• Water & weather resistant leather
• Wax sealed stitching
• Reinforced joins

Warranty

Each product is meticulously handcrafted by our skilled team using only the finest materials. We provide a 10-year Warranty on craftsmanship, and our products are supported by a MONEY BACK GUARANTEE for both craftsmanship and quality. If you're not satisfied with the quality upon receiving your product, simply return it within 7 days for a full refund of the purchase price.

Terms & Conditions

• Change of Mind/Incorrect Sizing: Items must be returned in their original sale condition within 7 days of receipt, unworn, unused, and undamaged.
• Inspection: All items undergo a thorough inspection before dispatch. Damage occurring during use is considered normal wear and tear beyond our control.
• Sale/Clearance Items: No refunds or exchanges unless defective at the time of sale.
• Exchanges and Returns: If the error is ours, we cover all costs. If due to customer error, the return must include a prepaid satchel for sending out the correct product. Shipping costs may apply without a prepaid parcel.
• Exchange Value: For exchanges of differing value from the original purchase, we will contact you to confirm any additional charge or refund.
• Refunds: Refunds are issued via the original payment method.
• In-Store Returns: Items must be returned in-store within 7 days of receipt with proof of purchase for a refund or exchange.
• Aftercare: Following our aftercare instructions is essential to maintain warranty terms.

For further assistance, please contact info@rogueroyalty.com.au with your name, invoice number, and details of your inquiry.