QUALITY FEATURES

QUALITY COMMITMENT
We believe quality is in the work not the words.  That's why we offer a 100% money refund guarantee if you receive your product and you're not satisfied with the quality or our workmanship.

LEATHER
We only use quality bridle leather for all our products.
We do not use PUleather orsynthetic leather.  Products made from PU Leather are commonly sold as leather howeverit's an imitation of real leather created from polyurethane, a plastic with a similar feel and aspect to the leather.

The most common way to create PU leather is using a cover of plastic polyurethane or a polyurethane coating and apply it to a base made of fiber (generally polyester). The PU leather can be combined with real leather to make a product known as "bi-cast' or "double-cast" leather. "Bi cast" leather is a base of real leather which is later is covered by a PVC or PU layer.

PREMIUM FEATURES

• Beveled, wax-polished & sealed edges
• Solid non rust metal buckles & keepers (Brass, Steel & Stainless Steel)
• Hand made from bridle leather
• Fully padded and lined with soft, napa leather for comfort and protection of your dogs neck, fur and skin
• High-strength press studs & rivets
• Water & weather resistant leather
• Wax sealed stitching
• Reinforced joins

Warranty

Each product is meticulously handcrafted by our skilled team using only the finest materials. We provide a 10-year Warranty on craftsmanship, and our products are supported by a MONEY BACK GUARANTEE for both craftsmanship and quality. If you're not satisfied with the quality upon receiving your product, simply return it within 7 days for a full refund of the purchase price.

Terms & Conditions

• Change of Mind/Incorrect Sizing: Items must be returned in their original sale condition within 7 days of receipt, unworn, unused, and undamaged.
• Inspection: All items undergo a thorough inspection before dispatch. Damage occurring during use is considered normal wear and tear beyond our control.
• Sale/Clearance Items: No refunds or exchanges unless defective at the time of sale.
• Exchanges and Returns: If the error is ours, we cover all costs. If due to customer error, the return must include a prepaid satchel for sending out the correct product. Shipping costs may apply without a prepaid parcel.
• Exchange Value: For exchanges of differing value from the original purchase, we will contact you to confirm any additional charge or refund.
• Refunds: Refunds are issued via the original payment method.
• In-Store Returns: Items must be returned in-store within 7 days of receipt with proof of purchase for a refund or exchange.
• Aftercare: Following our aftercare instructions is essential to maintain warranty terms.

For further assistance, please contact info@rogueroyalty.com.au with your name, invoice number, and details of your inquiry.

Aftercare for Leather Products
Bridle leather is renowned for its beauty, durability, and longevity. Crafted with expert skill, each piece undergoes meticulous finishing using traditional techniques. This craftsmanship enhances its appearance, feel, and robustness over time.

We recommend applying our All Natural Leather Balm immediately after purchasing your leather collar. This balm forms a protective barrier on the surface while nourishing the leather fibers, ensuring longevity and protection.

Maintenance Tips for Leather
Leather is a natural material that requires regular care to maintain its premium condition. Improper care, use, or maintenance may damage the leather and void the product warranty.

Handling Wet Leather

• Avoid Speed Drying: Rapid drying can alter the leather's chemical structure, leading to cracks or stiffness.
• Dry Slowly: Air drying at room temperature is preferable to direct sunlight or using a hair dryer. Slow drying helps maintain the leather's shape.
• Avoid Harsh Conditions: Prevent leather contact with salt water, chlorine, or harsh chemicals, as these can corrode the leather and damage its natural fibers.

Storing Your Leather Collar

• Ventilation is Key: Keep leather collars well-ventilated to prevent mould and fungal growth.
• Avoid Plastic Wrap: Do not store leather in plastic, as it hinders ventilation.

Cleaning Your Leather Dog Collar

• Gentle Cleaning: Clean as needed with a damp cloth dabbed in mild soapy water.
• Air Dry: Allow the collar to air dry out of direct sunlight.
• Conditioning: If the leather becomes dry, apply Rogue Royalty All Natural Leather Balm to nourish and protect it from within.

Dress Leather Collars
Our luxury dress collars feature handmade designs with rose gold, black plated fittings, beads, crystals, and other embellishments. With heavy use, these collars and fittings may sustain damage, though the collar remains functional. For dogs prone to rough wear, we recommend selecting dark leather collars with solid steel or brass hardware, or collars from our SupaTuff range. Please note, while rose gold and black fittings are double plated, they may scratch or chip over time.