Delivery
Rogue Royalty believes in prompt order delivery. Using carefully orchestrated dispatch and delivery systems we will endeavour to ship out your order within two working days.
Our chosen delivery contractors include Australia Post and TNT couriers. Their professionalism and commitment to quality delivery services has provided us with the comfort that our customers will be dealing with the right people especially when it comes mail order processing. For large or bulky orders we will communicate with you to discuss further options. In the event that an item cannot be posted through the normal channels, you will be presented with the best possible price and solution of freight.
Customer orders are processed on a daily basis and usually ship out within 2-3 working days.
In the event that stock is not available due to circumstances beyond our control you will have option to either cancel the order or simply have it placed on our backorder system. Once the goods have arrived you will advised and the order will proceed as normal.
Deliveries to a different address are possible. Simply nominate the delivery address in the order shopping cart facility.
Order cancellation can only be accepted by email prior to the order leaving our distribution centre. After that time we ask you to follow the steps outlined in our cancellation policy
Cancellation
You can cancel your order as long as the order has not already entered the delivery process. Please contact us by email on info@rogueroyalty.com.au
You will need to provide us with your name, the shipping address, and receipt number. If the order has already entered the delivery process then you will need to wait for it to be delivered and then arrangements made for the item to be sent back to enable the system of refunding to be undertaken.
Refunds & Returns
Why should online retailing be any different? Rogue Royalty believes in total customer satisfaction in the event that you are not satisfied with your order and it meets our refund criteria we will begin the refund process for you.
In the event that a swap or a refund is agreed too - the customer will be expected to pay the delivery fees for the return of stock and the dispatch of the exchange item we will entertain the swap. If the error is on our behalf of course we will cover all costs and the aforementioned does not apply.
IMPORTANT: The following criterion needs your attention before any consideration is given to a refund.
- 1. If the reason for the return is due to damaged or faulty goods OR if the return was caused by our actions, then we will pay for return postage. You are then offered the following options.
- 2. If you're returning goods for any other reason Rogue Royalty will credit the purchaser for the full amount of the goods.
This system is totally open to audit concerns and is individually numbered for easy reference. Under the retail trading laws a customer can return goods for a refund, repair or replacement if:
In some instances, customers don't have a legal right to a refund. The item may be the wrong size. It may be an unwanted gift. Perhaps the customer has changed his or her mind. In these circumstances we as a business are not obliged to refund the money, exchange the goods or even give a credit note unless this has been agreed by your salesperson before the sale or it is your store's stated policy.
Rogue Royalty will be happy to treat each individual case on its merits and often goodwill will prevail, however the decision lays with the company and clear reasons will be given once a decision is made.
When customers are returning faulty goods, they may also lose their right to a refund if the goods have not been used in accordance with instructions, or have been abused or damaged.
If there are any other problems with your product please contact us for further advice. Sometimes a simple misunderstanding can come about afterall we are human and can make mistakes. To avoid unnecessary delays in return shipping and handling charges please do not hesitate to contact us via email.
In the event that Rogue Royalty agrees to an exchange or a refund you are required to meet a minimum pre-requisite and one which is simple; The goods must be in original packaging, undamaged and in re-saleable condition.
Along with this, the item must have all accessories included with the return package in order for the credit process to be undertaken. Missing or damaged items will not be accepted and the refund / credit will not take place.
So in essence if you need to instigate a refund or a return please forward us an email to facilitate further information. The correct email address is info@rogueroyalty.com.au
Disclaimer
Rogue Royalty maintains this site (the "Site") for your personal entertainment, information, education and communication.
You may downland material displayed on the Site for non-commercial, personal use only provided you also retain all copyright and other proprietary notices contained on the materials.
You may not, however, distribute, modify, transmit, reuse, re-post or use the content of the Site for public or commercial purposes, including the text, images, audio and video without Rogue Royalty expressive written permission.
We have taken many hours to produce for you a total interactive pet store and we wish for you respect that by adhering strictly to the following conditions ("Terms and Conditions") and all applicable laws. By accessing and browsing the Site, you accept, without limitation or qualification, the Terms and Conditions and acknowledge that any other agreements between you and Rogue Royalty are superseded and of no force or effect.
Terms and Conditions
- You should assume that everything you see or read on the Site is copyrighted unless otherwise noted and may not be used except as provided in these Terms and Conditions or in the text on the Site without the written permission of Rogue Royalty. Rogue Royalty neither warrants nor represents that your use of materials displayed on the Site will not infringe rights of third parties not owned by or affiliated with Rogue Royalty.
- While Rogue Royalty uses reasonable efforts to include accurate and up-to-date information in the Site, Rogue Royalty makes no warranties or representations as to its accuracy. Rogue Royalty assumes no liability or responsibility for any errors or omissions in the content of the Site.
- Your use of and browsing in the Site are at your risk. Neither Rogue Royalty nor any other party involved in creating, producing or delivering the Site is liable for any direct, incidental, consequential, indirect or damages arising out of your access to, or use of, the Site. Without limiting the foregoing, everything on the Site is provided to you "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES, OR FITNESS FOR A PARTICULAR PURPOSE. It is your responsibility to confirm local laws and governing the exclusion of implied warranties. Rogue Royalty also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video or audio from the Site.
- Any communication or material you transmit to the Site by electronic mail or otherwise, including any data, photos, questions, comments, suggestions, or the like is, and will be treated as, non-confidential and non-proprietary. Rogue Royalty or its affiliates may use anything you transmit or post for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Furthermore, Rogue Royalty is free to use any ideas, concepts, know-how, or techniques contained in any communication you send to the Site for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products using such information.
- Images of people or places displayed on the Site are either the property of, or used with permission by, Rogue Royalty. The use of these images by you, or anyone else authorised by you, is prohibited unless specifically permitted by these Terms and Conditions or specific permission provided elsewhere on the Site. Any unauthorised use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity and communications regulations and statutes. Breaches of this condition will automatically conclude in legal proceedings being commenced against the offending party/s
- The trademarks, logos and service marks (collectively the "Trademarks") displayed on the Site are registered and unregistered Trademarks of Rogue Royalty and others. Nothing contained on the Site should be construed as granting, by implication, any license or right to use any Trademark displayed on the Site without the written permission of the Trademark owner. Your misuse of the Trademarks displayed on the Site, or any other content on the Site, except as provided in these Terms and Conditions, is strictly prohibited. You are also advised that Rogue Royalty Australia will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of criminal prosecution.
- Rogue Royalty has not reviewed all the sites linked to the Site and is not responsible for the content of any other sites linked to the Site. You're linking to any other off-site pages or other site is at your own risk.
- Although Rogue Royalty may from time to time monitor or review discussions, chats, postings, transmissions, bulletin boards, and the like on the Site, Rogue Royalty is under no obligation to do so and assumes no responsibility or liability arising from the content of any such locations nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger or inaccuracy contained in any information within such locations on the Site. You are prohibited from posting or transmitting any unlawful, threatening, defamatory, obscene, scandalous, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability or otherwise violate any law. Rogue Royalty will fully co-operate with any law enforcement authorities or court order requesting or directing Rogue Royalty to disclose the identity of anyone posting any such information or materials.
- This Site may from time to time contain information relating to various medical, health and fitness conditions of pets and their treatment. This is for informational purposes only and is not meant to be a substitute for the advice provided by your own veterinarian or other medical professional. You should not use the information contained herein for diagnosing a pet's health or fitness problem or disease. You should always consult your own veterinarian and medical advisers.
- Rogue Royalty may at any time revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then current Terms and Conditions to which you are bound.
Should you have queries concerning the above information please e-mail direct to info@rogueroyalty.com.au
Copyright
All information and content as presented in the Rogue Royalty Copyright 2008 and subsequent years by Rogue Royalty
Permission is granted for the one-time non-electronic reproduction i.e. printing of up to 550 words, provided the following conditions are met:
- The user is an individual, engaged in personal research, not for profit making.
- The user includes "Copyright - Rogue Royalty " in the reproduced information.
- Should the information pass from one user to another, no fees other than those reasonably necessary to cover duplicating expenses may be charged.
Permission is not granted automatically and should be sought by correspondence direct with the directors of the company for the electronic reproduction on any other website.
For further clarification on the conditions set out on the use of our material on other website's please contact us direct by e-mail at info@rogueroyalty.com.au
RETURNS POLICY
Rogue Royalty accepts that occasionally products arrive that may have been damaged in transit or did not meet your expectations. If the product you ordered is damaged, faulty or does not meet your expectations, then simply return your purchase within 8 days (or 14 days for damaged goods) for a full refund. We also offer refund or exchange on any products you may have had a skin reaction to. Please return any such products within 8 days of receiving the goods.
Goods Damaged in Transit
If your purchase is damaged in transit we will send you a "no charge" replacement, freight free. You will need to return the damaged product to us for assessment within 14 days.
Method of Refund
Rogue Royalty only makes refunds to the credit card that was used in your transaction on www.rogueroyalty.com.au
How to Make a Return
All we ask is that you print and fill in the Returns Form below, and return the product in its original condition with its packaging. We will also need a copy of your order confirmation record and goods receipt.
Returns Information
Please provide us with the information outlined below. This information must accompany all returns.