Lifetime & Money Back Guarantee

Rogue Royalty has earned a reputation for producing the finest dog collars worldwide. Whilst many collars "look the part", they often fall apart quickly, resulting in a waste of money and loss of functional purpose. With most of our customers being large powerful or working breeds, our expertise and experience has helped us produce what are arguably some of the strongest dog collars and products around.

MONEY BACK GUARANTEE

Our products are fully backed with a MONEY BACK GUARANTEE for workmanship and quality.  If you receive your product and are not satisfied with the quality, send it back within 7 days of receipt and we provide a full refund.

TERMS & CONDITIONS

  1. All items for change of mind/incorrect sizing must be in original sale condition, returned within 7 days of receipt and must be unworn, unused and undamaged.
  2. No refunds or exchanges are provided on sale/clearance items unless defective from point of sale.
  3. Exchanges and returns that are not the result of our error must include a prepaid satchel (Standard or Express) with the returned item for the correct product to be sent out. Shipping costs may apply if a pre-paid parcel is not included.
  4. Exchanges and returns that are a result of our error should include a parcel cost receipt for reimbursement.
  5. For exchange requests that are higher/lower in value than your original purchase, our Exchanges Team will contact you to confirm the charge/refund amount before the exchange can be completed.
  6. All refunds will be provided to the original method of purchase.
  7. Items purchased online can be returned in store within 7 days of receipt with proof of purchase.
  8. If the item upon receipt is unfit for its purpose, does not match the description or becomes faulty within a unreasonable timeframe, please contact info@rogueroyalty.com.au with your name, invoice number, a description and picture of the fault. Once we receive your parcel, the item will be assessed by our Returns Team and you will be contacted with a result.

 
SUPATUFF® RANGE

If you receive/purchase a SupaTuff® item and think it isn’t truly quality send it back within 7 days of receipt and we’ll give you a full refund on the item purchase price.

  • Lifetime Guarantee’ refers to the lifespan of the dog and covers the function of the product under a manufacturer’s guarantee. Damage caused by the dog, another dog or by environmental or physical activities to either the material or the hardware is not covered, e.g. chewing, rubbing on hard surfaces, beach use, etc...

  • Our 'Lifetime Guarantee' covers manufacturer’s faults within the expected lifetime as subject to assessment and as determined by Australian Consumer Law.

  • Use of our products for sporting or working dogs is not considered normal wear and tear.

  • If the product retains its functional purpose, then minor issues from wear and tear such as fraying, loss of eyelets or colour fading are not covered. All claims must be submitted to info@rogueroyalty.com.au in writing with images of the fault, a description of issue and an invoice number or proof of purchase.

  • Rogue Royalty is not obliged to pay for freight or other associated costs whereby a refund or replacement is unsuccessful.

 

LEATHER RANGE WORKMANSHIP WARRANTY

Our Workmanship Warranty ensures the quality of craftsmanship, materials, and assembly in our handmade leather dog collars andaccessories. The warranty covers the following:

  • Stitching and Assembly
    Covers issues with stitching, such as fraying or unraveling seams, and any failure in the assembly of leather straps, buckles, or hardware due to manufacturing flaws.

  • Leather Quality

    Our warranty protects against defects in the leather, including unusual cracking, splitting, or premature wear caused by manufacturing issues rather than external factors.

    We use natural vegetable dyes, so if chemical treatments or dog-washing substances are applied to the collar, it may cause the color to run. Such instances are not covered by the warranty.

    Hardware

  • Applies to faults in metal hardware, such as buckles and D-rings, that may break, bend, or tarnish due to defects in manufacturing.

  • Material Consistency
    Ensures consistency in material thickness and strength to maintain durability under normal wear.

Exclusions from Warranty
Our warranty does not cover regular wear and tear, damage caused by water exposure, chewing, contact with chemicals, or accidental damage. Additionally, it does not apply to damage caused by the dog, other animals, or environmental or physical activities affecting the leather or hardware.

  • For dogs that are particularly hard on collars, we recommend choosing designs with only hardware, without fittings, spikes, or crystals, to maximize durability.
  • Fittings like Swarovski crystals (which may crack) or spikes (which may dislodge) are not covered if damage occurs beyond a reasonable period of wear.

The warranty also excludes damage resulting from use in sporting, working, or commercial activities beyond recreational purposes.

Warranty Claims
Replacement is at Rogue Royalty’s discretion, with all claims subject to assessment. Claims must be submitted in writing, including images of the product, a description of the issue, proof of purchase, and sent to info@rogueroyalty.com.au. Physical inspection of the product may be required.

Please note, Rogue Royalty is not responsible for freight or associated costs if a refund or replacement is unsuccessful.

    For any further questions regarding this information, please email info@rogueroyalty.com.au.

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